Terms and Conditions
We are Campal Camper Van Conversions Ltd a company registered in England and
Wales under company number: 11447990. Our registered office is at: Unit A4, Smeed
Dean Centre, Castle Road, Sittingbourne, Kent ME10 3EW. Our VAT number is
2 How to contact us
You can contact us by sending an email to firstname.lastname@example.org or calling us on
3 These terms
3.1 These terms apply to any purchases you make on our website or by email. Please
read these terms carefully before you place any orders, as they set out important
information about your and our rights and obligations. Please note that you must agree
to these terms before you place your order.
3.2 For the purposes of these terms, you are a ‘consumer’ if you are buying products from
our site as an individual for purposes wholly or mainly outside of your trade, business,
craft or profession. You are a ‘business customer’ if you are buying products from our
site for purposes relating to your trade, business, craft or profession. Some terms only
apply to your order if you are a consumer and other terms only apply to your order if
you are a business customer, so please make sure you read these terms carefully.
3.3 Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to Campal Camper Van
Conversions Limited, and any reference to ‘you’ or ‘your’ is to the person placing an
order on our site.
3.4 You must be at least 18 years old and a resident of the UK to place an order on our
site. If you are a business customer placing an order on behalf of a business, you
confirm that you have authority to place such order for and on behalf of that business.
3.5 We may make changes to these terms at any time. However, the terms which apply to
your order will be those in force at the time you submitted your order to us.
3.6 Please print out or save a copy of these terms and any emails from us for your records,
as we will not save or file a copy for you. These terms are only available in English.
4.1 Please check your order carefully and correct any errors before you submit it to us.2
4.2 After you place your order, we will send you an acknowledgment email to let you know
that we have received your order. This does not mean that your order has been
accepted by us. Your order is an offer to buy products from us on these terms.
4.3 Acceptance of your order by us takes place (in the case of any good for which products
are to be made to your particular specification), when we confirm acceptance of your
order and issue an invoice or (in the case of off-the shelf products) when we dispatch
your order to you and issue an invoice for them. The point at which a legally binding
contract arises on these terms is the point we issue the invoice to you. We will send
you a shipping confirmation email to let you know once your order is ready to be
4.4 If we do not accept your order, for example because we have been unable to preauthorise the payment, the products are unavailable, you are under 18 or there has
been a mistake regarding the pricing or description of the products, we will email you
using the details you provided when you placed your order. We have the right to reject
any order for any reason.
4.5 If we are making any bespoke or personalised products for you which are based on
measurements or other information you provide to us, you are responsible for ensuring
that the information is correct. In order to avoid problems, it is important to let us know
of any modifications that have been made to your vehicle, to check measurements
carefully and if possible to provide a photograph of the space available for our product.
All orders are subject to availability.
6 Making changes to your order
If you would like to make any changes to your order after you have submitted it, please
contact us as soon as possible and we will let you know if it is possible to change your
7 Product descriptions
7.1 Descriptions of our products are set out on the site.
7.2 Please read the product description carefully. Pictures and images of the products or
their packaging on our site are for illustration purposes only. Your products and their
packaging may vary slightly from those pictures or images.
7.3 We cannot guarantee that the colours displayed on your device will match exactly the
appearance of your products. The colours of the products displayed on our site may
vary depending on what device you are using and your settings.
7.4 All weights, sizes and measurements set out on our site are as accurate as possible
but there may be a small tolerance of up to 5%.
8 Use restrictions
8.1 If you are a consumer, you must use our products only for domestic and personal use.
You must not use our products for commercial, business or resale purposes.3
8.2 If you are a business customer, you must use our products only for internal business
purposes. You must not use our products for resale purposes.
9.1 Prices for our products are set out on the site. All prices are in pounds sterling (£)(GBP)
and are exclusive of VAT at the applicable rate, and exclude delivery charges.
9.2 Prices for our products and delivery charges may change at any time. Except as set
out in clause 9.3 below, such changes will not affect existing orders.
9.3 If there has been an error on the site regarding the pricing of any of our products and
this affects your order, we will try to contact you using the contact details you provided
when you placed your order. We will give you the option to re-confirm your order at the
correct price or to cancel your order. If we are unable to contact you, we will treat the
order as cancelled and notify you by email.
10.1 We currently accept payment by bank transfer, details of which are contained on our
invoice. We are looking into accepting other means of payment.
10.2 We normally take full payment on placement of an order. At our entire discretion, we
may agree to take a deposit on placement of an order with full payment being made
prior to despatch of the products.
11 Delivery dates and costs
11.1 We are able to deliver to most UK postcodes by next day delivery. We may be able to
arrange a delivery on a Saturday but there is a premium for this service. Please contact
our office for information on deliveries to addresses in the EU.
11.2 When your product is ready for despatch we will contact you to arrange delivery. Your
order will be delivered on the agreed delivery date or within the delivery period
specified, depending on the delivery option you choose. We will deliver your order
within 14 days of the shipping confirmation email unless otherwise agreed between
you and us.
11.3 Any delivery dates stated during the order process, or in your order acknowledgment
or shipping confirmation emails, are estimates, unless we have agreed a specific
delivery date with you.
11.4 We will do all that we reasonably can to deliver your order within the delivery period or
on the delivery date agreed with you, but such dates cannot be guaranteed and are
dependent on the performance of our delivery service providers. If your delivery is
delayed, we will email you to let you know as soon as reasonably possible. However,
we are not liable to you for any losses you incur if delivery is delayed because of
circumstances beyond our reasonable control (for example, severe weather, accidents
or unpredictable traffic delays).
12.1 We will deliver your order to the address specified by you when you placed your order.4
12.2 If no one is available to take delivery, we will follow the delivery instructions you
provided to us. Otherwise we will contact you to arrange delivery at another time. If
further delivery attempts are unsuccessful we reserve the right to notify you by email,
cancel your order and refund you the price of the products (but not the delivery
12.3 Please examine the products as soon as reasonably possible after delivery and notify
us of any fault or damage as soon as reasonably possible.
12.4 Once your order has been delivered to your address or in accordance with the delivery
instructions you provided to us, the risk in the products passes to you. This means that
you are responsible for the products and we are not liable to you if the products are
stolen or damaged after they have been delivered to you. This does not affect your
legal rights if the products are faulty or misdescribed. Ownership of the products
passes to you once you have paid for them in full.
13 Consumer cancellation rights
This clause 13 only applies to you if you are a consumer.
13.1 You have 14 days from the delivery date to change your mind and cancel your order.
This does not apply to bespoke or personalised products, or any products that have a
protective or hygiene seal (eg underwear, beauty products, pierced jewellery, DVDs,
video games etc) if that seal has been broken. Since our products are bespoke and
made to order, this cancellation right will not apply to most orders.
13.2 In the event that statutory cancellation rights apply, and you wish to exercise them,
please email us or send the Cancellation Form in the Appendix to:
email@example.com or call us 01795 478979.
13.3 If you have already received your order and wish to exercise your statutory rights to
cancel, you must return the products to us within 14 days of telling us that you want to
cancel your order. The deadline is met if you send the products back to us before the
14-day period has expired. We strongly recommend that you get proof of postage. We
may withhold the refund until we have received the products back from you or until you
have provided us with evidence that you have sent the products back (whichever is
13.4 Products must be returned to us in a new and unused condition and, to the extent
possible, in their original packaging. We may make a deduction from the refund amount
if you have handled the product in a way that has diminished the value of the product,
if such handling was beyond what is necessary to establish the nature, characteristics
and functioning of the products. You are responsible for the products while they are in
13.5 Unless your products are faulty or misdescribed, you are responsible for the cost of
returning the products to us.
13.6 We will provide you with a full refund (subject to clause 15 and assuming the products
have not been damaged in your possession) as soon as possible if the statutory
cancellation rights apply. If you cancelled before you received any products, we will
issue the refund no later than 14 days after the day on which you told us that you want 5
to cancel. If you have sent products back to us, we will issue the refund no later than
14 days after the day we receive the products back from you or, if earlier, 14 days after
the day you provide us with evidence that you have sent the products back.
13.7 We will issue your refund to the same payment method you used when you placed
14 Faulty products—consumers
This clause 14 only applies to you if you are a consumer.
14.1 The products that we provide to you must be as described, fit for purpose and of
satisfactory quality. We are under a legal duty to supply products that are in conformity
with our contract with you.
14.2 During the expected lifespan of your product, you are entitled to the following:
Up to 30 days: If your product is faulty, you can get an immediate refund.
Up to six
If the product cannot be repaired or replaced, then you are
entitled to a full refund in most cases.
Up to two
If the product does not last a reasonable length of time, you may
be entitled to some money back.
14.3 This is a summary of some of your key rights. They are in addition to your right to
cancel your order as set out in clause 13 above. For more detailed information on your
rights, please visit the Citizens Advice website at www.citizensadvice.org.uk or call
03454 04 05 06.
14.4 If your products are faulty or misdescribed, please contact us as soon as reasonably
14.5 The rights granted under this clause may only be exercised by the person named on
our invoice and are subject to the products being used for personal use unless
otherwise agreed by us.
15 Faulty products—business customers
This clause 15 only applies to you if you are a business customer.
15.1 We warrant that the products will, for a period of twenty four months from delivery
(Warranty Period): conform in all material respects to their product descriptions on
the site; be free from material defects in design, material and workmanship; and be of
satisfactory quality within the meaning of the Sale of Goods Act 1979.
15.2 As your sole and exclusive remedy, we will (at our option) repair, replace or refund any
individual parts that do not comply with clause 15.1, provided that:
15.2.1 you notify us by email to firstname.lastname@example.org not later than fourteen
calendar days from unpacking the product in the case of defects
discoverable by a physical inspection, or within a reasonable period of time
from delivery in the case of latent defects;6
15.2.2 you provide us with sufficient information as to the nature and extent of the
15.2.3 you give us a reasonable opportunity to examine the defective products; and
15.2.4 you return the defective products to us at our expense (if we request).
15.3 Except as set out in this clause 15, we give no warranties and make no representations
in relation to the products, and all warranties and conditions (including the conditions
implied by sections 13–15 of the Sale of Goods Act 1979), whether express or implied
by statute, common law or otherwise are excluded to the extent permitted by law.
16 Events beyond our control
We are not liable to you if we fail to comply with these terms because of circumstances
beyond our reasonable control.
17 Our liability to consumers
This clause 17 only applies to you if you are a consumer.
17.1 If we breach these terms or are negligent, we are liable to you for foreseeable loss or
damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the
contract was made, it was either clear that such loss or damage would occur or you
and we both knew that it might reasonably occur, as a result of something we did (or
failed to do).
17.2 We are not liable to you for any loss or damage that was not foreseeable or any loss
or damage not caused by our breach or negligence. As any products that we supply to
you are for your personal, domestic and non-business use only, we are also not liable
to you for any business loss or damage.
17.3 Nothing in these terms excludes or limits our liability for any death or personal injury
caused by our negligence, liability for fraud or fraudulent misrepresentation, or any
other liability that would be illegal for us to exclude or limit.
17.4 Nothing in these terms affects the rights that you have if your products are faulty or
18 Our liability to business customers
This clause 18 only applies to you if you are a business customer.
18.1 Subject to the below, our liability under or in connection with these terms (regardless
of whether such liability arises in tort, contract or in any other way and whether or not
caused by negligence or misrepresentation) will not exceed the total price paid for the
18.2 We will not be liable to you under or in connection with these terms (regardless of
whether such liability arises in tort, contract or in any other way and whether or not
caused by negligence or misrepresentation) for:
18.2.1 consequential, indirect or special losses; or7
18.2.2 any of the following (whether direct or indirect):
(a) loss of profit;
(b) loss of opportunity;
(c) loss of savings, discount or rebate (whether actual or anticipated); or
(d) harm to reputation or loss of goodwill.
18.3 Nothing in these terms will limit or exclude our liability for:
18.3.1 death or personal injury caused by negligence;
18.3.2 fraud or fraudulent misrepresentation; or
18.3.3 any other losses which cannot be excluded or limited by law.
19 Your information
Any personal information that you provide to us will be dealt with in line with our Privacy
Policy available on our website [insert link], which explains what information we collect
and hold about you, and how we collect, store, use and share such information.
20 No third party rights
No one other than us or you has any right to enforce any of these terms.
21.1 If you are unhappy with us or the products you ordered, please contact us at
22 Governing law and jurisdiction
22.1 If you are a consumer, the laws of England apply to these terms, although if you are
resident elsewhere in the UK you will retain the benefit of any mandatory protections
given to you by the laws of the region of the UK in which you live. Any disputes will be
subject to the non-exclusive jurisdiction of the English courts. This means that you can
choose whether to bring a claim in the courts of England or in the courts of the part of
the UK in which you live.
22.2 If you are a business customer, these terms and any dispute or claim arising out of, or
in connection with, the terms, their subject matter or formation (including noncontractual disputes or claims) will be governed by, and construed in accordance with,
the laws of England and Wales. You and us both irrevocably agree that the courts of
England and Wales will have exclusive jurisdiction to settle any dispute or claim arising
out of, or in connection with, these terms, their subject matter or formation (including
non-contractual disputes or claims).
23 General terms
23.1 You are not allowed to transfer your rights under these terms to anyone without our
prior written consent. We may transfer our rights under these terms to another
business without your consent, but we will notify you of the transfer and make sure that 8
your rights are not adversely affected as a result. The terms of any warranty are not
23.2 If any provision of these terms (or part of any provision) is or becomes illegal, invalid
or unenforceable, the legality, validity and enforceability of any other provision of these
terms will not be affected.
23.3 If you breach these terms and we take no action, we will still be entitled to use our
rights and remedies in any other situation where you breach these terms.
23.4 If you are a business customer, any variation to these terms will not be binding unless
expressly agreed in writing between you and us.
23.5 If you are a business customer, you and we both agree that these terms constitute the
entire agreement between you and us in relation to your order. You acknowledge that
you have not entered into these terms in reliance on any representation or warranty
that is not expressly set out in these terms and that you will have no claim for innocent
or negligent misrepresentation on the basis of any statement in these terms.
Model cancellation form
To : CAMPAL CAMPER VAN CONVERSIONS LIMITED (Registered in England under
I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper),