Terms and Conditions

1. About Us and These Terms

1.1 Company Information:

We are Campal Campervan Conversions Ltd, a company registered in England and Wales.

  • Company Number: 11447990
  • Registered Office: Unit 8 Precision Two Industrial Estate, Bingham Road, Sittingbourne, Kent ME10 3TR
  • VAT Number: 315971002

1.2 Contact Us:

You can contact us by:

1.3 Application of Terms:

These terms apply to any purchases you make on our website, by email, or by phone. Please read these terms carefully before you place any orders, as they set out important information about your and our rights and obligations. You must agree to these terms before you place your order.

1.4 Definitions:

  • For the purposes of these terms, you are a ‘consumer’ if you are buying products from our site as an individual for purposes wholly or mainly outside of your trade, business, craft, or profession.
  • You are a ‘business customer’ if you are buying products from our site for purposes relating to your trade, business, craft, or profession.
  • Some terms only apply to your order if you are a consumer and other terms only apply if you are a business customer. Please read these terms carefully.
  • Any reference to ‘we’, ‘us’, or ‘our’ is to Campal Campervan Conversions Limited.
  • Any reference to ‘you’ or ‘your’ is to the person placing an order on our site.

1.5 Eligibility:

You must be at least 18 years old and a resident of the UK to place an order on our site. If you are a business customer placing an order on behalf of a business, you confirm that you have the authority to place such an order for and on behalf of that business.

1.6 Changes to Terms:

We may make changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you submitted your order to us.

1.7 Your Records:

Please print or save a copy of these terms and any emails from us for your records. We will not save or file a copy for you. These terms are only available in English.

1.8 Website Use:

Your use of our site is governed by our Website Terms of Use: https://campal.co.uk.

2. Placing an Order

2.1 Order Review:

Please check your order carefully and correct any errors before you submit it to us.

2.2 Order Acknowledgement:

After you place your order, we will send you an acknowledgment email to let you know that we have received your order. This does not mean that your order has been accepted by us. Your order is an offer to buy products from us on these terms.

2.3 Order Acceptance:

Acceptance of your order by us takes place:

  • For bespoke products (made to your specification): when we confirm acceptance of your order and issue an invoice.
  • For off-the-shelf products: when we dispatch your order and issue an invoice.

A legally binding contract is formed when we issue the invoice to you. We will send you a shipping confirmation email once your order is ready to be dispatched.

2.4 Order Rejection:

If we do not accept your order (for example, because we have been unable to pre-authorise payment, the products are unavailable, you are under 18, or there has been a pricing/description error), we will email you. We have the right to reject any order for any reason.

3. Bespoke Products and Intellectual Property

3.1 Your Responsibility:

If we are making any bespoke or personalised products for you based on measurements or other information you provide, you are responsible for ensuring that this information is correct. To avoid problems, it is important to inform us of any modifications made to your vehicle, check measurements carefully, and, if possible, provide a photograph of the space available.

3.2 Copyright:

Campal Campervan Conversions Ltd owns the copyright in all original work we create, including but not limited to designs, drawings, 3D renderings, and products. Authorisation must be sought from us to reproduce any products or designs we have created. Purchase of a bespoke product does not include the assignment of copyright unless otherwise stated in writing. If you are interested in purchasing or licensing any intellectual property, please let us know.

4. Our Products

4.1 Availability:

All orders are subject to availability.

4.2 Changes to Your Order:

If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible.

4.3 Descriptions:

Descriptions of our products are set out on the site. Please read the product description carefully.

  • Illustrations: Pictures and images of the products or their packaging on our site are for illustration purposes only. Your products and their packaging may vary slightly.
  • Colours: We cannot guarantee that the colours displayed on your device will exactly match the appearance of your products, as this may vary depending on your device and settings.
  • Measurements: All weights, sizes, and measurements set out on our site are as accurate as possible but may have a small tolerance of up to 5%.

4.4 Use of Products:

  • Consumers: You must use our products only for domestic and personal use. You must not use our products for commercial, business, or resale purposes.
  • Business Customers: You must use our products only for internal business purposes. You must not use our products for resale purposes.

5. Pricing and Payment

5.1 Pricing:

Prices for our products are set out on the site. All prices are in pounds sterling (£)(GBP), are inclusive of VAT at the applicable rate, and exclude delivery charges.

5.2 Special Offers:

Any special offers or discounts are exclusive to camping kits only.

5.3 Price Changes:

Prices for our products and delivery charges may change at any time. Such changes will not affect existing orders, except as set out in clause 5.4.

5.4 Pricing Errors:

If there has been a pricing error on the site that affects your order, we will contact you. We will give you the option to re-confirm your order at the correct price or to cancel it. If we cannot contact you, we will treat the order as cancelled and notify you by email.

5.5 Payment:

We normally take full payment upon placement of an order. At our discretion, we may agree to take a deposit, with the full balance being paid before the products are dispatched.

6. Delivery

6.1 Delivery Area:

We can deliver to most UK postcodes by next-day delivery. We may be able to arrange a Saturday delivery for a premium. Please contact our office for information on deliveries to addresses in the EU.

6.2 Arranging Delivery:

When your product is ready for dispatch, we will contact you to arrange delivery. We will deliver your order within 14 days of the shipping confirmation email unless otherwise agreed.

6.3 Delivery Dates:

Any delivery dates stated during the order process or in confirmation emails are estimates, unless we have agreed on a specific delivery date with you.

6.4 Delays:

We will do all we reasonably can to meet the agreed delivery date. However, we are not liable for any losses you incur if delivery is delayed because of circumstances beyond our reasonable control (e.g., severe weather, accidents, or traffic delays). If your delivery is delayed, we will email you as soon as reasonably possible.

6.5 Delivery Attempts:

We will deliver your order to the address you specified. If no one is available, we will follow your delivery instructions. If further delivery attempts are unsuccessful, we reserve the right to cancel your order and refund you the price of the products (but not the delivery charges).

6.6 Inspection on Delivery:

Please examine the products as soon as reasonably possible after delivery and notify us of any fault or damage as soon as possible.

6.7 Risk and Ownership:

Risk in the products passes to you once they have been delivered to your address. This means you are responsible for the products if they are stolen or damaged after delivery. Ownership of the products passes to you once you have paid for them in full.

7. Your Right to Cancel (Consumers Only)

7.1 Cooling-Off Period:

You have 14 days from the delivery date to change your mind and cancel your order.

  • Exceptions: This right does not apply to bespoke or personalised products. Since most of our products are bespoke and made to order, this cancellation right will not apply to most orders. This right also does not apply to products with a hygiene seal if that seal has been broken.

7.2 How to Cancel:

To exercise your statutory cancellation rights (where applicable), please email us at [email protected], call us on 01795 716 706, or send the Cancellation Form from the Appendix.

7.3 Returning Products:

If you have received your order and wish to cancel, you must return the products to us within 14 days of telling us you want to cancel. We strongly recommend that you get proof of postage.

  • We may withhold the refund until we have received the products back or you have provided evidence that you have sent them back (whichever is earlier).
  • Products must be returned in a new and unused condition and, where possible, in their original packaging.
  • We may deduct from the refund if you have handled the product in a way that has diminished its value beyond what is necessary to establish its nature, characteristics, and functioning.
  • You are responsible for the products while they are in your possession.

7.4 Cost of Returns:

Unless your products are faulty or misdescribed, you are responsible for the cost of returning the products to us.

7.5 Refunds:

If the statutory cancellation rights apply, we will provide you with a full refund (subject to clause 7.3) as soon as possible.

  • If you cancelled before receiving any products, the refund will be issued no later than 14 days after you told us you want to cancel.
  • If you have sent products back, the refund will be issued no later than 14 days after we receive the products back (or you provide proof of postage).
  • Your refund will be issued to the same payment method you used for the order.

8. Faulty Products - Your Legal Rights (Consumers Only)

8.1 Legal Duty:

The products we provide must be as described, fit for purpose, and of satisfactory quality. We are under a legal duty to supply products that conform with our contract.

8.2 Summary of Your Key Rights:

During the expected lifespan of your product, you are entitled to the following:

  • Up to 30 days: If your product is faulty, you can get an immediate refund.
  • Up to six months: If the product cannot be repaired or replaced, then you are entitled to a full refund in most cases.
  • Up to two years: If the product does not last a reasonable length of time, you may be entitled to some money back.

8.3 Further Information:

This is a summary of some of your key rights. For more detailed information, please visit the Citizens Advice website at www.citizensadvice.org.uk or call 03454 04 05 06.

8.4 Reporting Faults:

If your products are faulty or misdescribed, please contact us as soon as reasonably possible. The rights under this clause may only be exercised by the person named on our invoice and are subject to the products being used for personal use unless otherwise agreed.

9. Warranty (Business Customers Only)

9.1 Warranty:

We warrant that the products will, for a period of thirty-six months from delivery (Warranty Period):

  • Conform in all material respects to their product descriptions;
  • Be free from material defects in design, material, and workmanship; and
  • Be of satisfactory quality within the meaning of the Sale of Goods Act 1979.

9.2 Remedy:

As your sole and exclusive remedy, we will (at our option) repair, replace, or refund any parts that do not comply with clause 9.1, provided that:

  • You notify us by email to [email protected] no later than 14 calendar days from unpacking (for discoverable defects) or within a reasonable time (for latent defects);
  • You provide us with sufficient information about the defects;
  • You give us a reasonable opportunity to examine the defective products; and
  • You return the defective products to us at our expense (if we request).

9.3 Exclusions:

Except as set out in this clause 9, we give no warranties and make no representations in relation to the products. All warranties and conditions, whether express or implied by statute or common law, are excluded to the extent permitted by law.

10. Our Liability to You (Consumers Only)

10.1 Foreseeable Loss:

If we breach these terms or are negligent, we are liable for foreseeable loss or damage you suffer as a result. ‘Foreseeable’ means that at the time the contract was made, it was either obvious that it would happen or we both knew it might happen.

10.2 Exclusions:

We are not liable for any loss or damage that was not foreseeable or not caused by our breach or negligence. As our products are supplied for domestic and personal use only, we are not liable for any business loss or damage.

10.3 Uncapped Liability:

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be legally excluded or limited.

11. Our Liability to You (Business Customers Only)

11.1 Limitation of Liability:

Subject to clause 11.3, our total liability under or in connection with these terms will not exceed the total price paid for the products.

11.2 Excluded Losses:

We will not be liable to you for:

  • Consequential, indirect, or special losses; or
  • Any of the following (whether direct or indirect):
    • (a) Loss of profit;
    • (b) Loss of opportunity;
    • (c) Loss of savings, discount, or rebate; or
    • (d) Harm to reputation or loss of goodwill.

11.3 Uncapped Liability:

Nothing in these terms will limit or exclude our liability for:

  • Death or personal injury caused by negligence;
  • Fraud or fraudulent misrepresentation; or
  • Any other losses which cannot be excluded or limited by law.

12. General Clauses

12.1 Personal Information:

Any personal information you provide to us will be dealt with in line with our Privacy Policy, which is available on our website.

12.2 Complaints:

If you are unhappy with us or the products you ordered, please contact us at [email protected].